Know the phrase “sorry, not sorry”? That is so not my issue.
My problem is I say “sorry” way too often. I need a stand in adjective at this point!
I say it to my boyfriend all the time…I don’t even know why! I say it when not grabbing my stuff fast enough out a friend’s car- and then apologized for apologizing saying “gosh I say ‘sorry’ too often”. She heartily agreed!
But today I said it in rising anger. I was on the phone, for the umpteenth time with a new issue regarding my Dad’s passing. When the supervisor tried to placate me (but not provide any help) by saying “Ma’am, I’m sorry- I know how frustrated you must be”.
I went a little something like this: “No. No, you do NOT know how I feel right now. Myself and (third party) have called this organization multiple times and spent countless hours on various hiccups that you throw our way. Now, you are asking me to jump through yet another hoop? Why is this the first time we are hearing of this delay when we rightly request it? Why do none of my legal titles in this situation help, yet you had me file various documents, send fax upon fax, just to not resolve this? I am SORRY, but you do NOT know how I feel”.
So this time, it’s obvious that I’m not sorry. Having someone you love pass is hard enough without endless bureaucracy and circuitous policies. (True example: I am dealing with a government agency to get tax information for another government agency, but I must go to court to get said information. WHAT?) Plus, I KNOW I am not the first person who has had a loved one die and needs to filing taxes, forms, and other necessities. Insult to injury, my Dad was one of the most thorough and prepared people- and still this craziness occurs.
The best part was the validation of the calm third party on the phone who I called to speak with after (…ok, to say sorry I lost it a bit). He said “No, I didn’t want to stop you on the phone. You have every right to be frustrated with them. I have never heard needing to do what they are asking of you”.
Am I still angry? You betcha. Am I exhausted from months of fighting? Heck yes. Am I sorry? Hell to the No.
And maybe that is my lesson for today. #sorrynotsorry is my new stand-in.